Arken Stair Light

Certified Electrician Installation Required
For Safety & Compliance with NEC 2023 & UL Standards

Why Professional Installation is Mandatory:

Prevents electrical fires (NFPA reports 44,880 home electrical fires annually)

Ensures compliance with National Electrical Code (NEC) Article 410

Maintains UL listing and manufacturer warranty

Meets local building permit requirements

Licensed Electrician Installation Process:

Pre-Installation Verification

Confirms 120V/277V circuit compatibility

Checks AFCI/GFCI protection as required (NEC 210.12)

Validates junction box rating (NEC 314.27)

Verifies load capacity (NEC 220.14(B))

Safe Installation Protocol

Locks out circuit at breaker panel (OSHA 1910.333)

Tests for dead circuit (NFPA 70E compliance)

Uses UL-listed connectors (wire nuts, Wagos)

Implements proper grounding (NEC 250.110)

Final Inspection & Certification:

Performs polarity check

Verifies secure mechanical mounting

Tests dimmer compatibility (if applicable)

Provides installation documentation

Consumer Advisory (Per CPSC Guidelines):
⚠️ Risk of:

Electrocution (120V can be lethal)

Fire from improper connections

Structural damage from falling fixtures

Voided warranty (most manufacturers require professional installation)

For Your Protection:
✓ Use only licensed electricians (verify license # with local building department)
✓ Request copy of installer's liability insurance
✓ Keep installation certificate for warranty claims

Join Us

Welcome to Varenhome, we are pleased to offer our valued trade customers exclusive access to a dedicated Trade Account. As a trade customer, you can enjoy a range of benefits and services designed to meet your unique needs.

Why Traders Need A Trading Account 

• Exclusive discount code based on the amount of your shopping list
• Prepare your list of shipments for you in advance
• Exempt custom charge. Free samples and free swatches for customized color
• 30 days for return and exchange extended to 60 days for free return and exchange
• The regular two-year warranty is extended to five years
• Design drawings provided free of charge
• Free accessories for extension rod extension chain
• Exclusive VIP customer service representative

How To Apply For A Trade Account

• Make a note in your email: Business/ designer name via trade account      Example: XXX's trade account set up
• Provide shopping list(colors, sizes, special requirements, etc.)

Don't miss out on the benefits of our exclusive Trade Account. Join today and enjoy wholesale pricing, easy ordering, customized solutions, exclusive promotions, and priority shipping. Apply now and take your business to the next level with our premium lighting fixtures!

Email:  support@varenhome.com

Free shipping on all orders

The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)

Processing Time: 0-7 working days
Shipping Time: 6-12 working days（Size less than 36 inches）

Note:

1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 30-40 days. We hope you can understand.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.

You can refer to Shipping Policy for details.

30 Days Free Return and Exchange
If your new Varenhome product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.

Note: If the return is not due to a manufacturer’s defect, the customer will be required to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund. We’ll deduct a 20% restocking fee.

Frequently Asked Questions & Answers
1. Why are your prices so cheap?

We closed all our offline stores in 2022 to focus on online sales. All our costs have been reduced. Our products come from our own factories.

Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

2.How can I cancel an order?

You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! Any questions please contact: support@varenhome.com

3. After I receive the lamp, can I return it if I don’t like it?

We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product

After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

In order to ensure your interest and reduce the loss, we have a good plan as follows.

We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

4. Do you replace parts damaged during shipping free of charge?

Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

5. What should I do if there is a problem during the installation?

We recommend to check if the parts of the luminaire are complete one week before the installation in advance.

Our fixtures are very easy to install and can be installed by an average electrician.

If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

6. Can I get a full refund because of quality issues?

We support full refund due to quality issues. (Pictures are required as evidence)

We will also give you options

1). We send you a new replacement product
2). If you don’t like it anymore, we’ll give you a full refund.

7. How long does it take to receive my product?

We follow up the package size of the product to choose the shipping method.

Package size under 40″ is usually shipped by courier company, and the delivery time is 9-15 days

Package size over 40″ is generally shipped by ocean freight, with a delivery time of 23-29 days.

In case of special products, our customer service will contact you to determine the time.


8. How long does it take to get shipping information?

Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.

9. Are bronze and black the same color?

Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.


10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?

If the height of the ceiling is very high, you need to confirm the length of the rods, cord and chain with our customer service.

11.Orders & Discounts & Coupon Codes

1).I am a contractor and need to buy a large quantity of products, can I get a trade discount?

Yes, please contact us at support@varenhome.com and we will provide you with discount information.

2).I am a designer and need to buy a large quantity of products, can I get a trade discount?

Yes, please contact us at support@varenhome.com and we will get you information on discounts.

3).I just want to buy some lights for my new house and don’t have a large order, is there a way for me to get a discount too?

Yes, if you are a new customer, you can subscribe to us and we will give you a newcomer discount code.

12.What payment methods do you accept?

 VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.

13.More information about the products
What kind of materials are used in our products?

Most of our products are made with high quality brass and K9 crystal.

14.How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your tastes. Third, gather fabric or color chips for any areas you want to redecorate.

15.What is the best way to install my new light or chandelier?

Installation instructions are included with every item we sell. If you are unsure about the installation, we recommend that you contact a licensed contractor or electrician.

16.Is the varenhome chandelier made in the USA?

Our lighting fixtures are globally sourced and hand-crafted by expert artisans in our overseas partner facilities, ensuring premium materials like solid forged brass are used while maintaining accessible pricing

17.How do I clean my fixture?

Before cleaning, make sure the current is off.

Clean the metal parts with a soft cloth, dampened with a mild liquid soap solution. Wipe clean and polish with a very soft, dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature may damage the protective coating on metal parts.

Wooden parts can be polished with a fine furniture polish, but care should be taken to avoid getting the polish on metal surfaces.

Never use an automatic dishwasher to clean glass or crystal shades. Line the sink with a towel and fill it with warm water and a mild liquid soap. Clean the glass or crystal with a soft cloth, rinse and wipe dry.

18.Do your products come with any guarantee?

Yes, all of our products come with a 3-year manufacturer’s warranty that covers normal wear and tear.

19.Are your products UL listed?

Our products crafted with UL-Listed Electrical Components for utmost safety and compliance.

20.Security and Privacy
Is it safe to order on the internet through varenhome.com?

Yes. All information is encrypted via SSL during transmission to ensure maximum security. For more information on security and privacy.

21.Didn’t find what you were looking for?

Don’t find the answer to your question about shipping? Please contact us and we will get back to you as soon as possible. Contact us at support@varenhome.com